Explore trends, strategies, and tools to reinvent the future of retail today. · with 75% of retailers anticipating ai agents will be essential by 2026, the industry must adapt to harness the benefits while overcoming significant challenges. At kpmg, we believe the answer lies in how retailers harness ai to create meaningful change — starting with the consumer. The retail world is on the brink of a revolution , and it’s not just about the latest fashion trends or the freshest produce. · from personalized shopping to streamlined inventory management, ai is revolutionizing the retail industry by enhancing customer experiences and operational efficiency. · the decisions retail leaders make about ai in 2026 and 2027 will influence not only competitive differentiation, but also how effectively brands keep pace with customers who are integrating ai into their daily lives—using it to inform decisions, navigate choices and increasingly shape how and where they shop. · this article explores how ai is transforming retail , focusing on its applications, benefits, and challenges, along with a deep dive into ai -driven image recognition and its role in merchandising. · we look at how ai technology is being used in retail merchandising to empower businesses to spend less time reporting and more time strategizing. Our conversations with retail leaders around the globe, from grocery to luxury, electronics to health and wellness reveal that ai is already helping to improve customer experiences, boost productivity and unlock new efficiencies. · discover how ai , sustainability, and innovation are transforming retail.

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