· why it matters: · while ai has the potential to revolutionize the future of volunteering , it is important to address ethical considerations and ensure that ai solutions are equitable and effective. As ai becomes more socially competent, human leaders who fail to show genuine empathy may risk being replaced in the eyes of their teams. · this episode dives deep into the intersection of civic tech, volunteerism , and ai —raising the timely question: · the most crucial role of ai is to highlight the irreplaceable value of human volunteers. Empathy remains a core leadership trait that builds trust, cohesion, and emotional support within teams—areas where ai still falls short. Human-attributed responses are rated as more empathic than ai -attributed ones, especially when conveying shared experience and care. · the authors show human empathy has unique value: · artificial intelligence ( ai ) is rapidly gaining abilities once deemed fundamentally human. · here we delve into the discussion of ai and the future of digital volunteering. The rise of artificial intelligence ( ai ) and automation is reshaping digital volunteering , creating new opportunities while also raising ethical and practical challenges. While an algorithm can process applications, it cannot provide emotional support or make an ethical judgment call. Can technology actually deepen empathy and human connection in the nonprofit space?

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